Reservations Coordinator

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Reservations Coordinator will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions that are required are fulfilled in a timely and accurate manner.

In addition to the day to day the Reservations Coordinator will, when required, shift into other aspects of customer reservations.

Primary Responsibilities Include :

Competency - Post sales & administrative :

• All tasks and activities related to a customer post booking. Ranging from ensuring payments are taken, questions answered, tickets and relevant documentation delivered
• Making sure every customer has a personal interaction on any queries that they may have
• Meet SLA targets such as response times, case / queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned targets ensuring we meet any key deadlines required
• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner
• Using all channels of communication
• Working proactively with operations to ensure any immediate customer contacts or changes required are carried out within the given time frames
• Processing customer requests quickly and accurately

Adjustments to customer’s itinerary and ensuring they are kept informed

Competency - Data and Technology

The Belmond & LVMH Family

The US Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What you'll bring :

This is your moment. Apply today!

Benefits

What We Offer

At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.