Forecasting and Planning Analyst

Forecasting And Planning Team Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Forecasting And Planning Team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry. We are looking for experienced Call Center Forecasters and / or Planners to be a part of our global infrastructure using an innovative enterprise forecasting system supporting our end users. This role will be responsible for the long term and short term forecasting, planning, and review coordination across diverse grouping of accounts. The successful candidate will combine strong forecasting team with sound communication skills, while working with our global business partners.

What You'll Do

• Builds and maintains strong linkages with internal business partners.
• Produces short term and long term forecasts using econometric data, adjusting for seasonality and variance.
• Maintains and modifies call center forecasting models.
• Recommends operational processes that improve occupancy and statistically analyzes the impact of process improvement efforts on the business.
• Leads the staff plan review process with operations making recommendations on staffing utilization.
• Coordinate and lead discussions related to the assigned portfolio of business.
• Using historical data along with available business intelligence, forecast daily, weekly, and period level contact volume and AHT.
• Generate accurate long-range (4-18 months) projections.
• Generate daily short-range (4 weeks) projections.
• Present forecast results in a clear, concise and useful way.
• Assist business partners with the analysis and interpretations of WFM forecasting data and make recommendations for changes to optimize productivity.
• Partner with Customer Service support teams to support process improvement initiatives.
• Ensures cohesion between period and weekly level forecast and the short range daily and interval level forecasts.
• Maintain sophisticated forecast models using Anaplan and Excel.

What We're Looking For

Location : Mexico

To learn more about the benefits we offer in Mexico, click here.

The #TeamGBT Experience :

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance, click here.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!