Teller (Full-Time / In Branch - On Site)

Job Description

Job Description

Full-Time Teller Branch Services

Join our team as a Full-Time Teller Branch Services , where you'll be at the forefront of delivering exceptional customer service while promoting our financial products and services. In this dynamic role, you'll handle daily banking transactions—such as deposits, withdrawals, and transfers—ensuring accuracy and compliance with all banking regulations.

We’re looking for individuals with strong communication skills and a knack for building relationships, as you'll engage with customers to identify their needs and recommend banking solutions. Your persuasive skills will help drive sales and enhance customer satisfaction, making a positive impact on our members and the community.

Full-Time Teller Branch Services Summary of Qualifications

Education High school graduate or GED

Experience Up to six months of cash handling, customer service with sales, similar or related experience.

Other required qualifications :

• Excellent listening ability and verbal and written communication
• Professional appearance and a genuine and self-starter attitude
• Passion for providing outstanding service to our members
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• Ability to multitask in a fast-paced environment

Teller Branch Services Responsibilities

Member Experience Greets visitors, identifies financial needs, and offers personalized solutions. Guides members to specialists and ensures a smooth experience. Builds relationships through excellent service, product bundling, and loyalty incentives. Assists with account issues and recommends relevant services, while promoting online banking and mobile apps for added convenience.

Opportunity Selling Actively listens to members’ needs and cross-sells relevant products like checking accounts, credit cards, loans, and investments. Exceeds sales goals by identifying upselling and cross-selling opportunities during routine transactions. Educates members on account benefits, loan options, and refinancing opportunities. Promotes loan benefits, participates in campaigns, and drives branch growth through referrals and special promotions.

Quality Work and Minimize Errors Verifies transactions, ensures compliance, and identifies sales opportunities in every interaction. Assists with account maintenance and discrepancies while recommending relevant services. Accurately processes transactions, balances accounts, reports discrepancies, and tracks sales performance to drive growth.

Teller (Branch Services) must

Mission for Teller Branch Services : Refer and cross sell to achieve branch’s membership to at least 3,810 members, $54,718,781.00 loans and $69,331,256.00 deposits while achieving net income of $2,734,384.00 by 12 / 31 / 25.

Full-Time Teller Branch Services Compensation & Benefits

Pay : Starting at $14 / hour; Paid Bi-weekly

Position Classification : Non-Exempt

Benefits eligible on the 1st of the month following initial 30 days of employment with the credit union

Scheduled Hours : Full-Time availability from 8 AM to 6 : 00 PM Monday - Friday, rotating Saturday schedule 8 : 45 AM – 1 : 15 PM

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

Typical time to hire if the candidate passes all processes : 21 days to hire