Assistant Manager Night Stock

Assistant Night Stock Department Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title : Assistant Night Stock Department Manager. Department : Grocery. FLSA : Non-Exempt. General Function : Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Assists in supervising Night Stock employees. Ensures the trucks are unloaded and merchandise is stocked and stored in an appropriate and orderly manner.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism.

Reporting Relations : Accountable and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

Night Stock Department Manager Positions that Report to you : Night Stock Employees.

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by : (examples include) : escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Orders products from warehouse; pre-orders, orders from grocery to dock, pre-orders for grocery, non-foods, and supplies; orders for departments from the lists provided by department and frozen; walks store and reviews for needs; prepares per-orders and orders them, coordinates work with assistant managers, and assigns duties to part time employees.
• Supervises night stock crew; assigns work duties and holds consultations with employees.
• Supervises and directs assistant managers, departments, and custodian crews.
• Reviews RPM system; set up, inventory each section of sub dock, understock and back stocks, sets triggers for reordering, maintenance on system, removes damage and mix picks, removes inventory used by departments from grocery, and generates order and reviews it.
• Unloads trucks and breaks down pallets; pulls pallets to back room, breaks down pallets to match up with the aisle, sorts items from pallets to like items from the warehouse as necessary.
• Checks in vendor deliveries piece by piece (example : pop, bread, chips, etc.).
• Supervises drop shipment and direct store deliveries.
• Writes schedule for night stock.
• Monitors time-off requests, vacation requests, and sick call-ins.
• Reviews and monitors weekly overtime hours.
• Trains new employees for facing pull downs, order tags, UPC's, checking, sacking, stocking, etc.
• Trains new employees on handling registers, Customer Service, and department services.
• Monitors productivity and reviews individually with crew members.
• Understands and troubleshoots the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Supervisory Responsibilities (Direct Reports) : Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend the transferring / promoting, disciplining, and discharging of employees, along with recommending salary increases.

Physical Requirements :

Working Conditions : This position is occasionally exposed to noise, vibrations, equipment movement hazard, chemicals / solvents, and frequently exposed to dirt.

Equipment Used to Perform Job : Computer, compressor, RPM system, power jack, compactor, check register, forklift, scales, Tomra machines, two wheeler, and box cutter.

Financial Responsibility : Cash registers, pre-orders and regular orders, inventory, RPM system and its orders, pricing items / books, and received deliveries.

Contacts : This position has daily contact with suppliers / vendors and customers.

The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.