Regional Service Manager

Tesla Regional Service Manager

As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance.
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements.
• Reinforce a culture of leadership and team excellence : training standards, career pathing, succession planning, talent acquisition and employee retention.
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency.
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue.
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture.
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures.
• Bachelor's degree or equivalent professional experience.
• Ability to travel up to 75%.
• Prior leadership experience in a service-focused industry; automotive expertise is not required.
• Experience leading teams of 100+ across large geography, preferred.
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Experience running complex processes using Lean or other techniques.
• Valid driver's license required.

Benefits : Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.