Call Center Representative (Bilingual)

Priority Ambulance Billing/Finance Position

Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.

Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Specific duties include:

• Handle a portfolio of self-pay AR accounts.
• Initiate outbound calls to customers to request payment and or insurance information.
• Investigate claim discrepancies and resolve billing issues.
• Receive inbound calls from customers.
• Assist customers in understanding their medical bills and insurance coverage.
• Address patient inquiries, provide payment options, and set up payment plans if necessary.
• Verify insurance eligibility and coverage.
• Track and document all communications and actions taken for each account.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Maintain detailed and accurate records of all interactions and transactions.
• Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
• Perform any other related duties as assigned.

Qualifications include:

• Bi-lingual skills & abilities are a plus *
• Detail-oriented and organized.
• Empathetic and patient focused.
• Ability to multitask and manage time effectively.
• Adaptable and a quick learner.
• Strong work ethic and commitment to meeting targets.

Minimum requirements include:

• High school diploma or equivalent.
• Prior experience in a healthcare AR follow-up role or call center environment.
• Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
• Strong communication and negotiation skills.
• Knowledge of medical terminology and insurance billing.
• Exceptional problem-solving and customer service skills.
• Ability to work in a fast-paced and goal-oriented environment.