Corporate Trainer (Columbia)

Summary

Our client in the telecommunications industry is looking to hire a Corporate Trainer to equip inside sales, dispatch, and field technician teams with the skills needed to deliver exceptional customer service experiences. This role designs and leads engaging, primarily in-person training focused on customer service, sales techniques, and system operations. The trainer develops clear process documentation and training resources, serves as a Subject Matter Expert (SME) in sales methods and system workflows, and helps drive a culture of continuous learning and operational excellence.

This person must reside in GA or SC as they will be traveling throughout GA and SC to lead in-person trainings and work remotely otherwise.

Responsibilities :

• Deliver, update, and evaluate training for new hires and existing frontline employees.
• Create and maintain procedures, system guides, and process documentation.
• Support new-hire onboarding in collaboration with cross-department partners.
• Teach effective sales strategies, customer engagement skills, and upselling techniques.
• Provide coaching on product knowledge and competitive positioning.
• Use performance data to identify skill gaps and tailor training accordingly.
• Build and maintain digital resources and online system documentation.
• Work with IT and corporate teams to test and refine training content.
• Participate in process improvement initiatives and coordinate with service-impacting departments.
• Measure training effectiveness through feedback and performance results.
• Consult with leaders to identify training needs and propose solutions.
• Recommend process improvements that enhance efficiency and customer satisfaction.

Qualifications :

Compensation & Benefits :