Assistant Director of Student Financial Services

Position Title :

Assistant Director of Student Financial Services

Location :

Big Rapids (Main Campus)

Department :

56200 - Student Financial Services

Advertised Salary : $64,000

Benefits :

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Admin / Admin Temp Benefit Plans

FLSA : Exempt

Temporary / Continuing :

Continuing

Part-Time / Full-Time :

Full-Time

Union Group : N / A

Term of Position : 12 Month

At Will / Just Cause :

At Will

Summary of Position :

Coordinate systems for Student Financial Services, manage student billing, manage scheduled system jobs, and manage data reports. Serve as Payment Card Industry (PCI) compliance officer and is the liaison for all university departments that accept payments for the university. Serve as part of the administrative team to support university policies and values.

Position Type : Staff

Required Education :

Bachelor's degree in Business or a related field.

Required Work Experience :

One year of full-time office experience in higher education with emphasis in financial transactions, dedicated customer service, and satisfaction.

Required Licenses and Certifications :

Physical Demands :

• Office Environment
• Bending
• Carrying
• Moving
• Reaching
• Sitting
• Twisting
• Lifting
• Repetitive movement
• Standing

Additional Education / Experiences to be Considered :

Experience with Banner and other software applications

Essential Duties / Responsibilities :

Provide administration and project management for all Student Financial Services systems and interfaces with Banner.

Coordinate Student Financial Services technical support, testing, and upgrades to various systems with IT.

Maintain and update tuition rate tables per approval of the Board of Trustees, Budget Office, and President.

Maintain and update Banner detail codes.

Monitor daily tuition and fee processing jobs and reports for processing accuracy.

Train staff on software upgrades, data security, and software applications for Student Financial Services and other offices on campus.

Coordinate yearly 1098T form processing and reporting.

Monitor loan balances between loan servicer and University. Provide projections for awarding of loans to Financial Aid.

Analyze billing / receivable student account financial data.

Coordinate and respond to audit requests for student accounts, student loans, and finance related functions.

Develop, design, compile, analyze, and interpret reports, proposals, and contracts for Student Financial Services.

Monitor and train on all aspects of PCI (Payment Card Industry) compliance for campus.

Oversee monthly billing processes (electronic student, insurance bills, etc).

Monitor, update, and acquire new merchant accounts and hardware for credit card processing from merchant processor.

Research and respond to credit card disputes for campus.

Reconcile credit card processing fees from merchant processor. Charge expenses to campus departments for monthly credit card processing fees.

Manage implementation of Marketplace uStores and uPay sites for online University commerce.

Manage credit card processing rental device program.

Provide project management, implementation support, and administer campus software involving payment systems or student account interfaces. Coordinate with other Finance departments as needed.

Complete federal reporting (Annual Operating Reports & FISAP Perkins information).

Oversee Student Financial Services website.

Perform all duties and supervisory responsibilities in compliance with applicable University policies and procedures and state and federal requirements.

Report directly to the Director of Student Financial Services.

Responsible for maintaining the confidentiality of designated information.

Responsible to interview, recommend for hire, train, and manage clerical staff who process the account billing system / banking duties and third-party special billing staff, including the reconciliation of all accounts tied to these processes.

Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

Support, promote, and develop university student enrollment and retention initiatives.

Any other duties assigned within the position classification area.

Marginal Duties / Responsibilities :

Skills and Abilities :

Communicate and perform duties in a manner that provides excellent customer service.

Establish and maintain effective working relationships, promote teamwork, creativity, high standards of quality, and adapt to changing work environment.

Excellent organizational and analytical skills in meeting deadline and researching technical areas.

Learn and adapt to changing technological advances.

Perform complex mathematical functions and advanced bookkeeping, accounting, recordkeeping with a high degree of accuracy, and attention to detail.

Plan, organize, and make sound judgments and decisions.

Provide leadership for the assigned office.

Demonstrate successful experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Required Documents :

Optional Documents :

Special Instructions to Applicants :

Unofficial Transcript 1 (REQUIRED) : Applicants must attach a copy of an unofficial transcript of Bachelor's degree in Business or a related field. Transcript must include Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

Initial Application Review Date :

October 27, 2025

Open Until Position is Filled? :

Yes

Posting Close Date : EEO Statement :

Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement .

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