Service Dispatcher

Job Description

Job Description

Salary : $50-60 / k

Are you a detail-oriented, organized individual with a passion for being customer focused? Were a dynamic company that thrives on delivering top-quality service to our customers and Were looking for aService Dispatcher to join our growing team!

Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment!

Key Responsibilities, include but are not limited to :

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
• Handle incoming phone calls.
• Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
• Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions / notes, job details.
• Maintain accurate and detailed records of service requests, technician assignments, and customer communications using Miracle Service system.
• Manage multiple databases with accurate data.
• Analyze and optimize routes and schedules to improve efficiency and reduce costs.
• Generate reports on service activities, technician performance, and customer satisfaction metrics as needed.
• Ability to lift up to 20lbs when assisting with miscellaneous duties.
• Execute additional duties and responsibilities as assigned.

Qualifications :

Personality Traits :

Gerhart Benefits package includes :

Come work with us; Qualified candidates should apply today to be considered for the position!