Fraud Support Associate I

Job Title

Locations : Bridgeport, CT Buffalo, NY Millsboro, DE This position is hybrid with 2 days per week onsite.

Hours : Must have open availability to work 8 hour shifts 5 days per week between the hours of 9 : 00am - 9 : 00pm INCLUDING weekends.

Training : Full-time paid training is for several weeks. Monday - Friday 8 : 30am - 5 : 00pm.

Shift bids are available after the training period is completed as well as an opportunity to receive overtime. Shift differential is paid for all days scheduled to end after 8 : 15 PM.

Why M&T? At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

About the Role

Our agents serve as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to Digital and Card exclusions and denied transactions. We also respond to requests from Internal departments for information required regarding investigations or disputes. We work to mitigate fraud loss and assist our client base through critical decision making.

What We Offer

• Paid training Monday - Friday 8am - 4 : 30pm for several weeks
• Overtime and Shift Differential
• Paid Time Off
• Health Care Benefits
• Retirement Savings Plan
• Tuition Reimbursement
• Professional Development

What You'll Do?

Education and Experience Required

Education and Experience Preferred

Location Bridgeport, Connecticut, United States of America

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $34.29 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.