Sales Representative

Job Description

Job Description

Customer Care Specialist Job Summary

The Customer Care Specialist is responsible for overseeing the sale of products or services from beginning to end. Products include Bottle Less Water Systems, MFP's (copiers), Office Furniture and Supplies. This individual is the direct point of contact with a customer and in charge of ensuring a customer's needs and expectations are met. A specialist should know their product or service inside and out and guide their customers through the purchase / lease process efficiently and satisfactorily.

Specialist Duties and Responsibilities

• Acquires new customers by reaching out to leads
• Researches customer's individual or business purchase needs
• Serves existing customers by optimizing current purchase / lease plans
• Adjusts sales tactics based on tests and new insights in the field
• Resolves customer complaints and queries
• Submits purchase orders
• Informs management of purchase actions
• Maintains monthly or bi-monthly minimum goals
• Completes market research and monitors competitor activity
• Makes recommendations for the customer
• Maintains documentation of customer contact and account updates

Specialist Requirements and Qualifications

Company Description

Your Local Business Source for Over 55 Years

Business Equipment Company is your ONLY local, family-owned office supplies and solutions company serving the Dayton-Springfield Ohio area.

From the front to back, we are your single source provider. We partner with customers to, propose cost and time-saving measures and recommend solutions that maximize your overall efficiency, freeing you to focus on your business.

Company Description

Your Local Business Source for Over 55 Years\r\nBusiness Equipment Company is your ONLY local, family-owned office supplies and solutions company serving the Dayton-Springfield Ohio area.\r\n\r\nFrom the front to back, we are your single source provider. We partner with customers to, propose cost and time-saving measures and recommend solutions that maximize your overall efficiency, freeing you to focus on your business.