Medical Office Associate - Carbondale (4961)

Salary : $16.50 - $18.15 Hourly

Location : Carbondale, IL

Job Type : Civil Service

Job Number : 2401481

Department : Family and Community Medicine / Carbondale-SMS

Division : N / A

Opening Date : 10 / 16 / 2025

Closing Date : 11 / 17 / 2025 2 : 00 PM Central

FLSA : Non-Exempt

Bargaining Unit : N / A

Shift : Days

ExemptorNon_Exempt : Non-Exempt

SMS / SWS# : SMS.CS.N11098.001

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Description

Under the supervision of the Medical Office Coordinator, this position performs various duties for Southern Illinois Family Medicine- Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to the clinic 2) Ensures patient data is accurate and up to date 3) Answers patient questions and addresses complaints 4) Utilizing the electronic health record system to schedule appointments and update records.

Examples of Duties

Telephones / Scheduling 95%

1. Answers multi-line phones, makes patient appointments, aids in answering questions, and transfers messages to appropriate person / s according to PCMH guidelines. Takes messages for physicians and enters messages into electronic medical records.

2. Maintains phone log of all calls.

3. Enter patient history forms into our Electronic Health Record

4. Pull Faxes from Zetafax

5. Scan information to Springfield for indexing

6. Schedules same-day, follow-up, and acute appointments

7. Route calls to nurses and physicians as appropriate

8. 0ther duties as assigned

Service 5%

1. Handles patient complaints according to established policies.

2. Provide backup to other clinic business office functions.

Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months), from the categories below :

Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

CONDITION OF EMPLOYMENT

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8 : 00am-4 : 30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action / Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.

Paid time off : Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time : Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance : Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription : Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts : Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts : Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver / Tuition Reimbursement : Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence : Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program : Access free and confidential support, including counseling services, and information during difficult times

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