Manager - Safety and Security Headquarters Lead
Join the team as Twilio's next Safety & Security Headquarters Lead responsible for strengthening the foundation and overall security posture of Twilio's Physical Security program to enable the safety and security of our people and assets. This team is evolving to meet the needs of an open work environment which creates unique challenges.
This position is needed to oversee and manage all aspects of safety and security operations for Twilio's headquarters location. This includes developing and implementing security strategies, managing security processes, conducting risk assessments, and ensuring compliance with safety and security policies and regulations.
In this role, you'll :
- Risk Assessment and Security Planning - 20%
Continually assess physical security design requirements and compliance with expected physical and environmental protection standards
Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assetsCreate and execute comprehensive security plansPrepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.Develop and direct team exercises to enhance preparedness and identify training opportunities and / or security vulnerabilitiesAssist Security Technology Team with on-site security system project planning and oversightHealth, Safety and Emergency Preparedness - 20%Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents.
Ensure Headquarters location is in full compliance with all Health and Safety requirementsAssist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security managerCollaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environmentEvent Security Support - 20%Oversee and / or directly participate in developing and implementing security plans and guidance in support of company events
Lead and / or support on-the-ground implementation of security plans for events at the San Francisco Headquarters and other locationsProvide backstop support to the event security programTravel Security Support - 15%Oversee and / or directly participate in developing and implementing travel security logistics in support of company events and business travel
Provide backstop support to the corporate travel security programExecutive Protection Support - 10%Support the Executive Protection program during high-visibility events
Provide backstop support to the Executive Protection programStakeholder Coordination - 15%Coordinate closely with internal stakeholders such as HR, Legal, Risk, and Compliance to ensure alignment with company policies and procedures
Provide guidance to internal stakeholders responsible for functions related to security project managementStay informed on the latest security trends, technologies, industry best practices, and emerging threats to continuously enhance the organization's security measuresEstablish and maintain relationships with local law enforcement, property management, and other strategic external relationships in order to share information and increase situational awarenessRemain on-call and available to manage security-related emergenciesPerform other duties as assignedTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required :
5+ years of experience in the physical security disciplineIn-depth knowledge of security protocols, risk assessment methodologies, and risk management strategiesExperience developing physical security plans and measures for corporate eventsExperience conceptualizing and executing on numerous initiatives and balancing competing prioritiesAwareness of health, safety, and emergency evacuation protocols and requirements, specifically within CaliforniaHigh ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacyA 'customer-focused' mindset with strong business acumen and strategic influenceStrong collaboration and communication skills with the ability to effectively partner with a diverse team and cross-functional departments to find common ground and viable solutions to complex problems in a highly collaborative environmentCapacity to make critical decisions in high-pressure situationsProven crisis management experience and ability to lead during critical incidentsDemonstrated discretion, professionalism, and confidentiality when handling sensitive information and high-profile individualsOther duties and responsibilities as assignedDesired :
Existing network of security and law enforcement professionals within the San Francisco areaExperience working within a global organization with a workforce that includes remote employeesUnderstanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirementsKnowledge of executive protection practices and strategies and supporting protective service operations of the senior executives, and visiting VIPs.Experience with sourcing and procurement models, tools, processes, and policies in a program / project / contract manager roleExperience with project and program managementExperience with creating and delivering security-focused trainings and tabletopsFluency in Google Suite, Confluence, Tableau, Splunk, ServiceNowThis role will be based in our San Francisco, California office.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows :
Based in the San Francisco Bay area, California : $122,600 - $153,200.This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits : health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until January 30th but may change based on business needs.
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