Information Technology Manager

Works as a hands-on IT Manager in charge of

WuXi AppTec’s Manufacturing location in Middletown, Delaware . The

position will manage both infrastructure positions along with first

level application support personnel. The Manager will also perform

those individual duties as needed, more so at the start and less as

more staff are hired based on the site’s construction / expansion

plans. All work will happen in a collaborative environment with the

manager being a conduit and process owner working with the

engineering groups and higher-tier IT support .

Manages Infrastructure and technical

support positions. Role consists of :

Working

with Engineering, Shared Service Infrastructure and Enterprise

Application groups to make sure the uptime of the systems at the

site adheres to SLAs and maintains cGMP compliance.

Serves as an escalation point for ongoing

issues.

Training and coaching of staff on the

technical and customer service functions of their positions.

Provide ongoing feedback to staff, including

performance reviews.

Verify operations are

being met according to SLAs using standard tools.

Will work with, but not

limited to, the following Software. SAP S / 4 HANA, Labware LIMS,

Waters Empower, Aveva PI, Kepware, Citrix, MES, and MS Office

Applications.

Perform hands-on technical

support on infrastructure and applications where needed.

Working with Shared Service Infrastructure,

maintains :

VMware configuration and

provisioning

OS and application Installation

and administration.

Security for individual

servers and computers

Backup and replication

for servers and applications.

Remote access

management

Ensures the

data and security policies in place are followed by staff and that

procedures / activities are conducted accordingly.

Evaluation of hardware and software products,

and providing recommendations

Establish and

maintain pertinent policies, standards, and procedures.

Be on call and available after business hours

Perform duties in compliance with applicable

regulations and standards such as Sarbanes-Oxley Act, FDA Quality

System, including part CFR21 Part 11, and ISO (International

Organization for Standardization). Resolve issues around

regulations in regard to IT Infrastructure systems.

Experience / Education :

Bachelor’s degree in CS / EE

or related scientific field.

6+ years of

relevant experience, or equivalent.

Experienced in Infrastructure and Application support.

Knowledge / Skills /

Abilities

Knowledge of the

software development lifecycle process.

Experienced in managing projects for both infrastructure and

application projects.

Experience coaching and

mentoring staff with vastly different skillsets.

Experienced in Microsoft Office and common

productivity programs

Effective communication

and interpersonal skills.

Ability to work

under pressure of multiple projects and deadlines, and show

flexibility towards peak workloads or urgent assignments.

Ability to effectively prioritize workload

and manage changes in direction.

Ability to

work in a team environment.

Demonstrate

initiative; be proactive, responsible, and self-managed in relation

to tasks.

cGMP experience is highly

desirable.

Familiarity with GMP systems such

as LIMS, MES, automation, and historian software is desirable.

Well organized, detail-oriented, and

adaptable to changes.