Job Description : Floater Coordinator
Reports to : Park Operations Manager
At Malibu Jacks , we create an exciting career for passionate individuals dedicated to delivering fun and unforgettable experiences to our guests! Our vision is to provide a safe and enjoyable environment for families of all ages, offering the best in modern entertainment.
Job Summary :
The Floater Coordinator is a dynamic leadership role that provides cross-functional support across departments - Guest Services, Groups & Parties, Restaurant, and Training. This position exists to help fill leadership gaps, manage peak flow, and ensure smooth day-to-day park operations wherever the need is greatest.
What Youll Do : Operational Support
- Serve as a coordinator - level leader for any department requiring additional support during busy shifts, special events, or absences.
- Step into the roles of Guest Services, Party & Events, Restaurant, or Training Coordinator as needed to maintain operational consistency.
- Assist with supervising team members, managing breaks, and ensuring adequate staffing coverage throughout the day.
Guest Experience & Park Floor Oversight
Act as a floor leader during assigned shifts, responding to guest concerns, ride support calls, or escalated service issues.Greet and interact with guests in a friendly, professional manner across all park areas, including front desk, party rooms, restaurant, and attractions.Uphold the highest standards of customer service, contributing to a positive and welcoming guest experience.Training
Assist in training new team members by reinforcing Malibu Jacks standards for service, safety, and performance.Support the Training Coordinator in executing department-specific checklists and providing real-time coaching.Observe and provide feedback to team members across departments to reinforce consistency and guest service excellence.Group & Parties
Oversee the set-up and tear-down of the party area before and after each event, ensuring the space is ready and safe for each group.Provide guests with information regarding group bookings, events, and parties. Address any questions or concerns promptly and professionally.Handle money transactions and ensure the party desk area remains clean, organized, and welcoming.Administrative & Operational Duties
Complete shift reports, submit time-sensitive forms or invoices, and maintain daily logs when covering coordinator positions.Conduct inventory counts or assist with ordering as directed by department leads.Open and close the park as scheduled, ensuring proper cash handling and security protocols are followed.Additional Responsibilities : Take on any other tasks as needed, including being available for special projects or holiday events.
Skills Were Looking For :
Exceptional adaptability and willingness to take on new responsibilities dailyStrong communication and team leadership skillsGuest-first attitude and ability to resolve issues with professionalismWorking knowledge of food safety, party / events, customer service, and training practices (or willingness to learn)Calm, organized, and composed under pressureEducation, Qualification, Experience :
Must be at least 18 years of age.High school diploma or GED required; or equivalent combination of education and experience.Previous experience in guest services, hospitality, or a similar customer-facing role is preferred.Basic math skills for inventory management and financial transactions.Available evenings, weekends, and holidays.Willing and eager to rotate between departments based on business needs.Physical Demands :
Ability to stand or walk for extended periods during shifts.Must be able to lift up to 40 lbs unaided.Ability to move around the facility and assist guests in various areas.What We Offer :
Malibu Jacks offers a dynamic work environment with opportunities for growth and development.Competitive hourly pay and leadership development.Opportunities for advancements across departments.A fun, supportive, and high-energy work environment.Cross-training and skill-building across multiple roles.The chance to make a direct impact on both guest and team member experience.Compensation details : 20-26
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