Customer Service Representative

Job Description

Job Title : Customer Experience Representative

Location : Lake Zurich, IL (fully onsite)

Industry : Medical Equipment

Pay : $23 - $25 / Hourly

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Contract to Hire

About Our Client :

Our client is a Global leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers. This role offers stability, core business hours and work / life balance.

Job Description :

Calling all professional Customer Service, Administrative, Hospitality experienced candidates with order entry!! This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities :

• Process daily customer orders via phone, email, fax, and electronic systems.
• Respond promptly and professionally to customer inquiries and complaints.
• Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
• Handle shipment, billing, warranty, and product-related inquiries.
• Support internal training initiatives for non-technical customer service processes.

Qualifications :

Additional Details :

This position is based on-site and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.

Perks :