Hotline Coordinator / Case Manager

Description

Summary :   Provides intake and referral support.

Pay :   This is a non-exempt, hourly position.  The hourly pay rate : $23.69

Essential Duties and Responsibilities

Hotline :

• Acts as initial point of contact for anyone seeking services or information.
• Answers incoming calls to the hotline phone. Where not possible, returns VM messages and other enquiries within one business day.
• Maintains accurate and full records of all incoming requests for services – hotline, landlines, email, in-person.
• Checks voicemail at minimum 4 times throughout the day.
• Notifies supervisor immediately on all requests for service to triage and determine appropriate referral.
• Provides direct service at weekly food pantry, documenting in Outcomes those clients not currently in case management.
• Per 218 Church Street Building Protocol, ensures that all walk-ins are provided prompt, confidential and appropriate assistance.

Administrative Responsibilities :

Position Type and Expected Hours of Work : This is a full time position 9.00am to 5.00pm, Monday through Friday.  Occasional evening and weekend hours as needed.

Working Conditions and Physical Demands :

Qualifications :   Minimum high school graduate or high school equivalent.  Bachelor’s degree preferred.

Skills, licenses and / or competencies :