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Quality Assurance Specialist - Area Agency on Aging
Quality Assurance Specialist - Area Agency on AgingWeld County Employment Opportunities • Greeley, CO, US
Quality Assurance Specialist - Area Agency on Aging

Quality Assurance Specialist - Area Agency on Aging

Weld County Employment Opportunities • Greeley, CO, US
2 days ago
Job type
  • Full-time
Job description

Compensation Range

$26.04 - $33.85

Job Description

Oversee all general support functions and manage all major aspects of the Area Agency on Aging's data system. Perform quality assurance with the State Unit on Aging (SUA) Policy and Procedure manual for Older Americans Act programs. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. The Ideal Candidate will be someone who possesses the following traits : 1. Attention to detail with accuracy, consistency and thoroughness. 2. Proficiency with various software. 3. Strong Communication Skills to include active listening, adaptability and written. 4. Deadline Driven that entails time management, prioritizing and focus. 5. Highly organized.

Mission Statement : Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. Vision Statement : The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. Weld County Department of Human Services' greatest asset is our staff.

Quality Assurance - 70%

  • Oversee the maintenance of the SUA database for the Area Agency on Aging including designing and generating reports, data analysis, and evaluation of data provided by AAA staff, provider agencies, and volunteers and monitoring security access to SUA database.
  • Develop and provide training and technical assistance to all Weld County SUA database users and providers.
  • Understand the AAA contract process and monitor provider billings and reconcile units of services in SUA database and work closely with the Human Services' Fiscal Department to facilitate monthly state billing.
  • Provide a variety of quality assurance tasks to the Older Americans Act programs.
  • Provide staff assistance to the Community Outreach Manager by updating program policies and procedures, development and / or revision of program forms, handling all year end summary reports.
  • Assist with compliance of on-site contracts and SUA audits. Assist Division Head with general event functions.

Information and Referral - 20%

  • Provide information and referral assistance to telephone and walk-in customers requesting information about local, state, and federal senior / disability services.
  • Serve as main contact for IT, such as phone issues, shared drive maintenance.
  • Provide coordination for the Division's imaging systems.
  • Ensure key marketing materials, such as website and brochures, are updated.
  • Professionalism - 10%

  • Assist in writing articles for various marketing outlets such as AAA newsletters and newspaper articles.
  • Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
  • Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.
  • Adhere to Adult Protective Services rule (12 CCR 2518-1) and all applicable statutes.
  • Interact in various settings with internal and external customer, Department and Division leadership, and other professionals and stakeholders.
  • Required Qualifications

    Required Education

  • Associate's Degree in business, behavioral science, or appropriately related field or 3 years full time business or clerical experience in an office environment which includes extensive customer service and telephone use or
  • A combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as : (a) Experience in one of the following areas : Business or clerical experience, Providing information and referral assistance to customers, Working with policies and procedures, Development and / or revision of program forms, Experience managing year end summary reports, Experience Assisting with contract compliance.
  • Experience Qualifications

  • 2 years Analytical or quality assurance experience.
  • Skills and Abilities

  • Candidate must possess the ability to enter data into several different computer programs.
  • Candidate must possess the ability to learn and apply new computer skills on a regular basis.
  • Candidate must have knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
  • Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
  • Candidate must possess the ability to write correspondence.
  • Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Candidate must possess the ability to apply math concepts and calculations in the work environment.
  • Candidate must possess the ability to apply common sense to problem solve in a work environment.
  • Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
  • Candidate must understand and implement all appropriate federal, state, and local regulations and policies and procedures that pertain to the implementation of the Senior Nutrition Program and general food safety.
  • Candidate must maintain a positive working relationship with all contracted entities, including the food service contractor and the multiple non-financial contracts with local communities and low-income senior housing units and all partnering county departments such as the treasurer's office, the transportation department, local health department and the county's fiscal department.
  • This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay. As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

    Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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