Production Print Support Specialist - Hotline

Production Print Support Specialist - Hotline

Join to apply for the Production Print Support Specialist - Hotline role at Sharp Business USA .

Overview

As a Production Print Support Specialist, you will be responsible for providing timely and effective assistance to our technicians and sales representatives, resolving technical issues, and ensuring smooth operation of our production systems. The successful candidate will maintain and revise technical documentation, collaborate with colleagues to execute solutions, and monitor and report on production performance. Providing guidance to experienced technical staff is also crucial. Active engagement in technical training and industry events is expected to stay informed of the latest technologies. This role requires at least 5 years of technical production support experience, strong problem-solving skills, and a customer-oriented mindset.

Responsibilities

• Provide technical support via phone, email, and other channels to technicians experiencing production issues.
• Respond promptly and professionally to inquiries, troubleshoot problems, and provide clear solutions.
• Analyze and diagnose complex issues related to digital press / production systems, identifying root causes and implementing solutions.
• Collaborate with cross-functional teams to address and resolve production-related issues.
• Monitor production systems for optimal performance, proactively identifying potential problems and implementing preventive measures.
• Document and maintain accurate records of interactions, solutions, and resolutions.
• Investigate and test reported issues, escalating critical problems to senior staff when needed.
• Develop a deep understanding of our products, services, and environment to support clients effectively.
• Stay updated on emerging technologies, industry trends, and best practices.
• Contribute to support documentation, knowledge bases, and training materials.

Qualifications

Certifications such as ITIL, CompTIA, or related are a plus.

Compensation

The salary range is $51,900 - $79,000, excluding bonuses and benefits. Starting salary depends on experience, education, and location. Additional incentives may include discretionary awards, commissions, and program-specific bonuses.

Sharp Electronics Corporation is an equal opportunity employer. No agency resumes or fees without prior written agreement. Applicants must be authorized to work in the US without sponsorship and include compensation expectations. Local candidates only.

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