OMJCC Customer Service Representative 203120

Customer Service Representative

Are you a people person who thrives in a fast-paced environment? Do you enjoy helping others and being part of a mission-driven team? We're looking for friendly, reliable Customer Service Representatives (CSRs) to join our in-office team in Warrensville Heights. As a CSR, you'll be the first point of contact for customers needing transportation assistance. You'll work closely with our management team and office staff to deliver excellent service and schedule transportation effectively and accurately.

What You'll Do :

• Answer incoming calls in a professional, timely manner
• Screen and transfer calls to appropriate team members
• Interview customers to determine transportation needs and eligibility
• Accurately input trip details and maintain up-to-date customer records
• Assign trips using scheduling software for maximum efficiency
• Document compliments, concerns, and feedback per procedure
• Create a respectful, supportive environment for customers and coworkers

What You Bring :

A professional and friendly phone manner

Strong attention to detail and data accuracy

Comfort working on a computer with scheduling software

A team player attitude and commitment to excellent service

No previous experience requiredwe provide training!

What You'll Get :

$15 / hour

Full-time, consistent weekday schedule

Paid holidays

Employee appreciation events

A supportive and mission-focused team

Ready to make a difference every day? Apply today and help us provide safe, timely, and compassionate transportation for our community.