IT Technician

Job Title

Responsible for assistance in maintaining the operation of desktops / laptops, mobile devices, email, printers, copiers, Internet connections, and telephones.

Essential Duties and Responsibilities :

Daily administration of an existing network environment

End User Support :

• Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the on-boarding process
• Configuration and support of mobile devices (iOS, Android)
• Support to PC hardware, printers, scanners, computer peripherals
• Provide replacement and maintenance of desktop and laptop computers
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records systems
• Support Active Directory
• Operating systems
• O365 Products Support
• Maintain agency standards regarding confidentiality and quality