Automotive Service Advisor

Job Description

Job Description

Lawrence Hall Abilene is currently seeking a highly motivated Experienced Service Advisor with experience in customer service. Lawrence Hall is a high traffic dealership and maintains a consistent customer base. Lawrence Hall proudly serves the Abilene, Texas community and its surrounding areas. Our team offers training programs and opportunities for advancement. If you'd like to join us, please apply!

What We Offer

• Medical, vision, and dental insurance
• 401K Plan
• Vacation time and sick leave
• Family-owned and operated

Responsibilities

Oversee service orders and ensure that customers receive prompt and courteous service.

Provide customer support, whether by phone or in person, to assure the customer does not get mishandled.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Success Index at or above company standards.

Reinforce company policies and adheres to company standards.

Maintain good working relationship with other employees.

Qualifications

Organized and friendly personality

Time management skills

Maintain communication with your customers

Professional, well-groomed personal appearance

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Must have a valid driver's license and clean driving record

Ability to pass a drug test

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.