Senior Technical Support Engineer

A company is looking for a Sr. Technical Support Representative for a SaaS platform (Remote).

Key Responsibilities

Provide troubleshooting and guidance on Rave products, managing support requests in a timely manner

Conduct training on various Rave Products and Services while participating in on-call rotations

Act as a liaison between customers and internal escalation teams, driving improvements in processes and policies

Required Qualifications

3+ years of experience supporting customers on enterprise SaaS platforms

Basic knowledge of web services / web technology (HTML, XML) and understanding of SMS networks and mobile applications

Understanding of TCP / IP, DNS, DHCP, and IP subnets

Intermediate to advanced skills in CSV / Spreadsheet manipulation

BA / BS degree required (CS / MIS or technical field preferred)