Lincoln County E911 Director

Position Summary :

The Lincoln County E911 Director is responsible for the overall management and operations of the Lincoln County 9-1-1 Emergency Communications Center. This leadership role ensures the efficient functioning of all aspects of emergency call taking and dispatch operations, while also overseeing personnel, budgetary matters, and technical systems. The Director will serve as a liaison between the 9-1-1 Center and other public safety agencies, county departments, and external stakeholders.

Essential Duties and Responsibilities (include but are not limited to) :

Perform emergency call taking and dispatching duties as needed.

Supervise all 9-1-1 Center employees, including scheduling, training, and performance management.

Conduct employee performance reviews in conjunction with the Lincoln County HR Department.

Collaborate with law enforcement, fire, EMS, emergency management, and other agencies to ensure seamless emergency communication services.

Oversee and manage the E911 budget, including preparation, monitoring, and reporting.

Handle accounts payable and receivable duties for the department.

Ensure the proper maintenance, functionality, and updates of all E911 and dispatch-related equipment and systems.

Maintain operational readiness of telecommunications systems, two-way radio systems, CAD (Computer Aided Dispatch), and Enhanced 9-1-1 infrastructure.

Ensure compliance with OLETS terminal functions, state and federal regulations, and PSAP (Public Safety Answering Point) standards.

Utilize Microsoft Office Suite programs and ArcGIS for reporting, data analysis, and planning.

Remain available and responsive outside normal office hours when necessary to respond to urgent operational needs.

Required Knowledge, Skills, and Abilities :

Verifiable experience in emergency dispatch and 9-1-1 call taking.

Extensive knowledge of telecommunications systems and dispatch center operations.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Working knowledge of ArcGIS mapping software and OLETS terminal operations.

Familiarity with Enhanced 9-1-1 systems, CAD platforms, and two-way radio systems.

Strong interpersonal and communication skills.

Proven leadership, supervisory, and problem-solving abilities.

Ability and willingness to work flexible hours, including evenings and weekends, as required.

Dependable, punctual, and committed to the safety and well-being of Lincoln County residents and first responders.

Minimum Qualifications :

High school diploma or GED (required); associate or bachelor's degree in Criminal Justice, Public Administration, Emergency Management, Communications, or a related field (preferred).

Minimum of 3-5 years of verifiable experience in public safety communications or emergency dispatch.

Prior supervisory or management experience in a 9-1-1 or dispatch center environment preferred.

Must pass a background check and maintain OLETS certification eligibility.

Working Conditions :

Office environment with frequent use of computers, communications systems, and standard office equipment.

Subject to emergency calls and high-stress situations, particularly during major incidents.

May require extended hours or on-call availability outside normal business hours.