Director, PXD + Digital

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As part of the global value added services organization, North America Product, Experience Design and Digital (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help sell and execute human centered design client engagements. The individual should be able to work collaboratively across product, design and research. The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

Responsibilities :

Work with clients and interdisciplinary teams of product, research and design in crafting solutions to clients’ biggest challenges.

Leverage a digital‑first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc)

Lead client engagements end‑to‑end (from selling, scoping, research, client delivery and go‑to‑market). Play a leadership role for the project, managing the client relationship and guiding the team.

Lead and inspire large and diverse teams of 10‑20 clients and Visa staff during client co‑creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need.

Provide guidance and oversight for junior team members assigned on project (e.g., Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables.

Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs.

Active facilitation of co‑creation in person and virtual workshops.

Lead synthesis and summarizing of content for executive audiences.

Use exceptional project management, facilitation and leadership skills to inspire the joint Visa and client / partner team to deliver their best.

Demonstrate in‑depth knowledge of Visa’s capabilities and have the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale. This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications :

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters / MBA / JD / MD) or at least 3 years of work experience with a PhD

Preferred Qualifications :

12 or more years of work experience with a Bachelor’s Degree or 8‑10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

10 or more years of experience in payments, new product design, or financial services product development and / or consulting

Must have a mindset that embraces creativity, optimism, ambiguity and failing‑fast

Comfortable interacting, interviewing and iterating with people through exploration of new concepts, prototyping (low and high) and testing

Strategy or innovation or digital consulting experience a plus

Payments industry, fintech's, digital tech experience or similar relevant experience a plus

Product design / development experience, with a strong focus on innovative product development a plus

Proven ability to work on complex and often ambiguous problems, to drive results

Ability to be client‑facing, specifically to design, facilitate and execute on complex client engagements

Essential Functions :

Must have a mindset that embraces creativity, optimism, ambiguity and failing‑fast

Proven ability to work on complex and often ambiguous problems, to drive results

Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Must have a client‑first mentality and demonstrate maturity when interacting and leading client workshops

Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

Additional Information

Work Hours :

Varies upon the needs of the department.

Travel Requirements :

This position requires travel 5‑10% of the time.

Mental / Physical Requirements :

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is $163,500 to $278,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.

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