Onsite Field Service Technician- Greater Atlanta

Onsite Field Service Technician- Greater Atlanta page is loaded## Onsite Field Service Technician- Greater Atlantalocations : Georgia Home Office(s)time type : Full timeposted on : Posted Todaytime left to apply : End Date : December 25, 2025 (30+ days left to apply)job requisition id : R4442Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. About the Role : This role is a customer-dedicated, on-site position located in the Greater Atlanta, Georgia area, specifically serving clients in Dekalb County. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs. Responsibilities :

• Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
• Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
• Maintain a well-organized schedule to manage workload and meet customer deadlines.
• Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
• Address customer questions and concerns related to their printer devices.
• Provide thorough training to customers on proper printer usage and features.
• Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
• Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
• Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
• Project a professional image through appropriate attire, communication skills, and personal presentation. Additional Responsibilities :
• Participate in special projects and activities as assigned. Qualifications :
• 3-5 years of experience in field service or customer support.
• Strong understanding of electro-mechanical systems.
• 2-5 years of experience servicing printers, hard copy devices, or imaging equipment.
• Excellent driving record and a valid driver's license.
• Proficient administrative and computer skills.
• Ability to safely lift and maneuver equipment up to 60 lbs. Personal Characteristics :
• Excellent written and verbal communication skills.
• Strong customer service orientation with a focus on exceeding expectations.
• Positive and solution-oriented attitude.
• Ability to learn new technologies and procedures quickly. Education :
• High school diploma or GED preferred. Benefits :
• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a team that values quality service and customer satisfaction.We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

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