Application Systems Analyst Academic Systems (Bronx)

Application Systems Analyst

LMU Information Technology Services enables technologically-rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports University mission : The encouragement of learning, The education of the whole person, The service of faith and the promotion of justice.

Reporting to Information Technology Services (ITS), the Application Systems Analyst enables and accelerates students and alumni in their academic and professional pursuits through the use of technology. Through collaboration with various university departments, this position leads multiple technology projects and acts as a technical consultant. In this work they also act as a business analyst, helping to align University goals with technology solutions. This work also requires the Application Systems Analyst to coordinate with third-party technology partners to ensure that LMU's solutions are effective and innovative. Overall, the Application Systems Analyst is expected to bring an entrepreneurial mindset to the work, proactively looking to improve the student and alumni experience, create more efficient processes for staff and seek out and champion innovative technology solutions. The Application Systems Analyst will gain hands-on experience with numerous enterprise-level educational technology applications and services and handle system administration, system maintenance and support tasks for these cloud applications. Additionally, they will gain direct cloud experience as a team member supporting the migration of LMU's Student Information System, Ellucian Banner, to the cloud.

For full consideration please submit a cover letter and resume.

Positions Responsibilities / Accountabilities :

1. Establish and maintain strong business-technology partnerships between ITS and administrative business units.

2. Provide technology support to business users to ensure consistent delivery of services, programs, and resources to students and alumni.

3. Ensure business units effectively and efficiently utilize ITS technology support resources.

4. Identify, develop, and implement technology training for business and end users.

5. Identify and develop internal training materials, guidelines, and procedures to support utilization of technology applications.

6. Troubleshoot and resolve technology issues efficiently to ensure business continuity.

7. Provide feedback and recommendations to business unit leadership about potential new technology solutions to improve business efficiency and effectiveness.

8. Meet regularly with business unit leadership to strategize on technology needs.

9. Ensure business units have support for service management and contract renewals.

10. Establish and manage relationships with third-party technology partners.

11. Facilitate engagement with third-party technology partners to ensure effective delivery of services, including scheduled check-ins and support escalation.

12. Provide updates on user utilization patterns, and consider improvements to the user experience of LMU technology.

13. Project manage and coordinate technology infrastructure efforts, including onboarding new technology and implementation.

14. Participate in relevant professional associations and represent LMU at national and regional conferences.

15. Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the University. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically, a bachelor's degree or commensurate experience in technology, data science, software development, or marketing fields. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation / policy changes.

Minimum three years' experience in a professional or educational setting with proven skills, knowledge, and ability in the technology and digital communications field.

Demonstrated knowledge or training in the areas of project management, operations, content management, enterprise application management, vendor negotiation and collaboration, quality assurance processes, and the ability to coordinate multiple simultaneous projects.

Knowledge of database concepts and SQL, including understanding of database file and table structure.

Advanced knowledge of and experience using Excel and other reporting and analytics tools, including data imports and exports.

Demonstrated knowledge of and experience with software relevant to career development, content management, and digital communications.

Exemplary written and oral communication skills, and an ability to preparate digital communications for staff, recruiters, and students.

Active listening skills, ability to accurately gather business requirements, and the ability to synthesize multiple concepts and think strategically.

Ability to work both independently and in collaboration with multiple cross-functional stakeholders.

Understanding of IT best practices including data integration architectures and protocols, and information security.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.