Customer Success Executive (Cleveland, Ohio)

Customer Success Executive

Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.

We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.

Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.

We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA's NVentures, Premji Invest, SV Angel, and six health systems.

Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.

We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will have the opportunity to partner and report to the Chief Medical Officer.

This role will sit remotely in the Cleveland, OH, area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly.

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.

Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.

Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.

Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.

Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.

Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.

Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.

Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.

Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences / webinars on the impact of AI in Nursing.

A minimum of 5 years of health systems experience.

Proven experience in customer success, account management, or project management.

Ability to build relationships across an organization, from front-line staff to executives.

Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.

Experience working with cross-functional teams in a fast-paced startup environment.

Strong background in project management.

Experience with AI or technology adoption in healthcare.

Advanced knowledge of healthcare workflows and compliance standards.