Lead Product Manager- Digital Experience - Remote (AL, AR, LA, MS or TN)

Lead Product Manager- Digital Experience - Remote

Job Category : Information Technology

Requisition Number : LEADP002097

Full-Time

Remote

Jackson, MS

Description

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Lead Product Manager - Partnerships will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Responsibilities

• Drive end to end customer experience for digital experience (UX / UI), focusing on seamless onboarding, intuitive account management and key financial activities across mobile and web.
• Lead user and market research through product discovery in order to identify clarity for problem statements and opportunities for new solutions.
• Develop and execute product roadmap aligned with the organization's digital strategy, incorporating market research, customer feedback and business goals.
• Design and implement customer education initiatives, including financial tools and resources that empower members to make informed decisions.
• Partner with engineering, design, retail, marketing and third-party partners to ensure timely delivery of features and functionality while maintaining a customer-centric approach.
• Leverage data analytics to track user engagement, identify pain points, and purpose data-driven solutions for continuous improvement.
• Stay up to date on industry trends and emerging technologies to recommend innovative features and enhancements that create a unique value proposition for the digital banking experience.

Qualifications

Required

Key Competencies & Skills

Work Environment

Comprehensive Benefits Package

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.