The Dynamo Room is looking for talented and passionate managers to join our team!
Job Summary :
The Floor Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment.
The Floor Manager will play a crucial role in upholding our standards of service, enhancing the overall guest experience, and driving the overall success of the operation.
The Floor Manager should have a strong knowledge and passion for wine as they will be selling on the floor during service
Key Responsibilities :
Staff Management
- Conduct regular performance evaluations and provide ongoing coaching and feedback.
- Foster a positive, team-oriented work environment and address any staff issues promptly.
- Retain talent by inspiring, teaching, and embracing a culture of development.
- Hold all employees accountable to SHG’s cultural values, goals, and standards.
- Properly communicate and create an environment where new company initiatives are supported and embraced by the staff.
- Execute corrective coaching when applicable.
Training and Education
Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledgeMotivate staff self-education through contests, individual recognition, and demonstrating a passion for service.Ensure that training standards are consistently followed.Operations and Service
Devise and communicate daily floor plan and pre-shift notes to FOH staff.Verify that all necessary tools for service are in place, and staffing levels and hours are correct.Maintain service standards and monitor F&B knowledge for the FOH staff.Ensure that all steps of service are followed and side work duties are completed.Check that the reservations book is manageable and correctly plotted.Assist in and ensure that the restaurant is cleaned and opened / closed properly.Be present and available to step in as needed to assist service staff.Guest Engagement
Ensure all guests receive exceptional service and have a positive experience.Consistently look for opportunities to provide memorable moments of hospitality for our guestsPerform table touches at every service to ensure guest satisfaction and cultivate regularsAddress and resolve guest complaints and issues in a professional and timely manner.Monitor guest feedback and implement improvements based on feedback.Promote a culture of hospitality and service excellence among staffEnsure consistent execution of food, beverage, service, and hospitality that aligns with the SHG values.Communication
Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.Connect and build trust with the service staff, providing daily coaching and feedback for developmentPropose solutions to staff concerns and ensure effective communication across all teams.Qualifications
Minimum of 1 year experience in a management position overseeing a full-service restaurantProven track record of leading high-caliber, upscale serviceStrong knowledge of industry service protocols and hospitality standardsExperience with wine sales in serviceA self-driven, results-oriented, and proactive attitudeAbility to remain composed under pressure and solve problems quicklyStrong sense of initiative, including anticipating guest or operational needsAbility to effectively train, coach, evaluate, and discipline direct reportsAbility to lead dynamic and motivating pre shift meetings and training sessionConflict resolution skillsUnderstands and applies environmental awareness (music, temperature, lighting, cleanliness)Proficiency in POS systemsProficiency in reservation systems with ability to act as Maitre DNYC Food Protection CertificateKnowledge of health and safety regulationsAbility to work flexible hours, including nights, weekends, and holidays.Benefits
Health, dental, and vision insurancePaid time off401kOpportunities for career advancementDining discountsCommuter benefitsSHG Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
