ITSM Business Analyst

A company is looking for an ITSM Business Analyst.

Key Responsibilities

Analyze business requirements and collaborate with client teams to implement ServiceNow ITSM solutions

Document business requirements and lead stakeholder forums for ITSM process improvements

Develop training materials and metrics to measure the effectiveness of ITSM processes

Required Qualifications

Bachelor's Degree with 5 years of experience

Minimum of 2 years of experience in ServiceNow IT service management and ITIL processes

Minimum of 2 years of experience in business analysis and requirements gathering

Familiarity with AI, specifically ServiceNow Now Assist is preferred

Experience with Agile project management methodologies is a plus