German Speaking Customer Service for Insurance industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language abroad. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to match the best candidates with the right employers, ensuring a seamless transition into exciting new roles. This position offers a unique opportunity to engage with customers in German, providing support and solutions related to their insurance needs. By joining our team, you will be part of a dynamic environment that values communication, problem-solving, and customer satisfaction. At Patrique Mercier Recruitment, we are dedicated to helping you find your dream job abroad.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the insurance industry.
• Respond to customer inquiries via phone, email, and chat in German.
• Assist customers with policy questions, claims, and account management.
• Resolve customer issues and complaints with empathy and efficiency.
• Educate customers on insurance products and services offered by the company.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance overall client satisfaction.