Technical Support Specialist

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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Department of Consumer Affairs Recruitment Survey

CalCareers Exams : Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

The IT Associate will be a team member of skilled agents in a call center environment. The diverse and collaborative team provides end user support for client computers and software in a forward-thinking technology atmosphere.

Link to the ITA Exam : CalCareers

Under the general supervision of the Information Technology (IT) Supervisor II, the Information Technology Associate (ITA) serves as the first and second level point of contact for Department of Consumer Affairs (DCA) end-users to remedy IT issues. The ITA performs a variety of tasks in connection with the support, analysis, development, installation, and implementation of personal computing devices, printers, related equipment and software. The ITA provides necessary operational support to the DCA's end user community. The ITA acts as the first and second levels of DCA's support structure. The ITA will work collaboratively with other divisional staff to remedy end-user issues that extend beyond the desktop. This position is in the Client Services domain.

If you are selected for an interview, we look forward to meeting you in person at DCA Headquarters in Sacramento. Please note all interviews will be held on-site.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

You will find additional information about the job in the Duty Statement .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

Position Details Job Code # :

JC-498364

Position #(s) : 624-110-1401-001

624-110-1401-XXX

Working Title :

Technical Support Specialist

Classification :

INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions : Multiple

Work Location : Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Facility :

Office of Information Services

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Find your way at DCA :

Career Opportunities - Department of Consumer Affairs

Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the Department of Consumer Affairs (DCA) is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA's Office of Information Services (OIS) supports 39 clients who license and regulate various industries within the state of California. The OIS performs the work to configure, test, and implement the enterprise-wide online licensing and enforcement system. The OIS is recruiting for a highly motivated and enthusiastic employee with analytical and technical skills and a commitment to continuous improvement to meet the business needs of the Department clients and enhance the protection provided to California's consumer public. A supportive team environment will welcome you.

Special Requirements Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and / or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 11 / 18 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Department of Consumer Affairs

Office of Human Resources

Attn : Recruitment Technician JC-498364 WS

1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Department of Consumer Affairs

Office of Human Resources

Recruitment Technician JC-498364 WS

1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

The drop off location may be non-operational on weekends and holidays. 08 : 00 AM - 05 : 00 PM.

08 : 00 AM - 05 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

A statement of qualifications is required for this position. Please refer to the Statement of Qualifications Requirement section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

Experience and knowledge working in a call center in support of client information technology hardware and software, Microsoft Operating Systems, Office 365, macOS, etc.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

The Department of Consumer Affairs, Office of Information Services is located in the Natomas area, offers FREE PARKING, an in-house café, vending machines, and offers many nearby restaurants and retail stores, including and Just a short distance from I 80 and I 5, with a bus stop directly in front of the building.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact :

Sophia Bruinsma

(916) 471-0741

sophia.bruinsma@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Officer

(916) 574-8280

EEO@dca.ca.gov

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS

A Statement of Qualifications (SOQ) is required and must be submitted with your application to be considered for this position. A resume does not take the place of the SOQ. Applications without an SOQ will not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.

Create a document no more than two pages, using Century Gothic 12-point font, and margins on the top, bottom and sides of the pages should be one inch. Each page should include your full name with "Statement of Qualifications" appearing directly below your name :

1. Based on the review on the duty statement, discuss your work experience, education, and achievements that you believe qualify you for this position.

2. Describe your experience supporting desktop and mobile computing devices. Include the support tools you have experience utilizing (e.g. remote support, ticketing systems, software management, Microsoft System Center Configuration Manager (SCCM), etc.).

ADDITIONAL INFORMATION

If you are using education to meet the minimum qualifications, as specified in the classification specification (), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission :

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11 : 59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail :

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery :

Application and any applicable required documents may be hand delivered by 5 : 00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5 : 00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.