Endpoint Management Analyst

UFS empowers community banks and our people to thrive - together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with providing support for UFS clients. The Analyst position provides entry level support, installation, and maintenance for clients. The nature of the role involves continued participation in refinements of the product / s and / or service / s through basic maintenance, support, and automation initiatives. The role includes all the responsibilities of a Junior Analyst in addition to the below.

Role Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities.

• Provide Support by investigating user problems and identifying problem sources to determine possible solutions
• Perform system tests and implement solutions as needed
• Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network
• Provide quality assurance on installed products
• Develop technical skills and stay abreast of changing technologies to provide exceptional service to clients
• Meet all requirements of the established certification track for career development
• Respond to customer tickets as they are submitted
• Respond to tickets as they come in from monitoring software
• Assist with the troubleshooting of new hardware for customers
• Advise customers on best practices when requests are made for configuration changes
• Train on new technologies
• Study for certifications
• Write documentation for new issues that may be found in a customer environment
• Other duties as assigned

Education and Experience

Knowledge, Skills and Abilities

Success Factors

Personal characteristics that contribute to success in this position are as follows :

Physical Environment and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive - Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.