Patient Access Representative

Job Opportunity At Geisinger

Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day while maintaining empathy, professionalism, and providing a positive patient experience. Job duties include front line support to the department, coordinating and performing front line office activities in an effective and efficient manner for the department. Responsibilities include greeting and registering incoming patients, supporting the patient check out process and scheduling future appointments, checking patients in for appointments and accurately verifying demographics, reading and interpreting insurance responses, understanding general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter, ensuring patient receives necessary disclosure and privacy information, obtaining necessary legal and financial signatures, communicating financial obligations to patients and collecting fees at time of service as appropriate, communicating the purpose of and completing all necessary regulatory forms with patient, completing patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible, processing multi-channel messages related to patient and / or physician requests regarding appointments, referrals, prescriptions, and complaints, notifying patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collecting accordingly, performing cash posting following department guidelines, abiding by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights, independently working work queues to ensure timely resolution of all accounts, maintaining productivity and quality performance expectations, maintaining high regard for confidentiality, accurately performing medical record maintenance and releases, assisting with referrals and pre-certifications, at the time of encounter, properly utilizing and maintaining patient recall and reschedule lists. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position details include hours from 1 : 00 p.m. to 9 : 30 p.m. Monday to Friday.

Benefits of working at Geisinger include full benefits (health, dental, and vision) starting on day one, three medical plan choices, including an expanded network for out-of-area employees and dependents, pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA), company-paid life insurance, short-term disability, and long-term disability coverage, a 401(k) plan that includes automatic Geisinger contributions, a generous paid time off (PTO) plan that allows you to accrue time quickly, up to $5,000 in tuition reimbursement per calendar year, MyHealth Rewards wellness program to improve your health while earning a financial incentive, family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones, Employee Assistance Program (EAP) : referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Education : High School Diploma or Equivalent (GED)- (Required). Experience : Minimum of 1 year-Related work experience (Preferred). Certification(s) and License(s) are not required.

Our Purpose & Values : Everything we do is about caring for our patients, our members, our students, our Geisinger family, and our communities. KINDNESS : We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE : We treasure colleagues who humbly strive for excellence. LEARNING : We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY : We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation, and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members, and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.