Sr. Payment Systems Analyst

Denny's Credit Card Program Support

This position is responsible for supporting Denny's Credit Card Program. This position requires regular interaction and input with 3rd party payment partners, including processors and related companies in order to drive Denny's payments acceptance goals. This position works closely with internal stakeholders to ensure Denny's payments acceptance platforms are implemented effectively, timely, and efficiently. Confidentiality is a must as sensitive customer card data is handled on a regular basis.

Essential Functions (Duties and Responsibilities)

• Chargeback, dispute resolution and retrieval notice support and processing per Denny's procedures and policies.
• Work closely with 3rd party payment partners, Denny's IT, Operations, Franchisees and others for problem resolution and to assist with implementation of new technology.
• Work with payments processors and other 3rd parties to ensure timely boarding of new restaurants, acquisitions, and assignments, for all Denny's payments solutions.
• Assist with testing new payments technology, fixes or enhancements and systems or terminals, as needed, to ensure Denny's payment standards and requirements are met.
• Provide administrative and technical support for Company and Franchise payments platforms.
• Review and prepare required data, reports, and journals entries for accurate and timely AR / Franchise billing requirements.
• Data Entry as needed.
• Research and respond to inquiries from internal and external customers.
• Prepare analysis, develop reports and special projects as needed.
• Other duties as assigned.

Education & Experience Requirements

Required Knowledge and Skills

The typical pay range for this role is : Minimum : $24.20 - Maximum : $33.22

Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.

Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Denny's, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov / e-verify . Please note that we do not use this information to pre-screen job applicants.