Senior Client Implementation Manager

Position Title : Senior Client Implementation Manager

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

As a Senior Client Implementation Manager , you will lead the creation and management of client implementation plans, ensuring that milestones, tasks, timelines, and deliverables are clearly defined and communicated. You will proactively communicate with clients, resolving any issues that arise and ensuring smooth progress throughout the implementation process. Additionally, you will work closely with cross-functional teamsincluding Business Services, Clinical Operations, Finance, Human Resources, and Technologyto address process gaps and provide tailored solutions that meet client needs. Your success will be measured by delivering high-quality implementations that enhance the client experience and contribute to organizational success.

Skills Required :

• Strong interpersonal skills with the ability to build relationships and influence stakeholders both internally and externally.
• Ability to effectively communicate the Upward Health story, and speak confidently about the companys strengths and capabilities, in an external setting.
• Excellent organizational skills with a proven ability to manage complex projects, deadlines, and deliverables in a fast-paced environment.
• Exceptional written and verbal communication skills; able to effectively communicate with clients, team members, and stakeholders at all levels.
• Strong critical thinking and problem-solving abilities to navigate challenges and find solutions.
• Ability to work cross-functionally with different teams and stakeholders, ensuring alignment and a unified approach to client success.
• Ability to tailor approach and communication style to meet the needs and preferences of different teams and stakeholders.
• Deep understanding of client needs with a focus on delivering high-quality solutions and creating an outstanding customer experience.
• Able to adjust strategies and approaches quickly in response to changes in client needs or business priorities.
• Ability to use data interpretation and quantitative analysis to evaluate early performance and opportunities for improvement.
• Identity and pursue additional opportunities for business growth within a particular client, including opportunities within client or government resources to fund implementation initiatives

Key Behaviors : Client Focus :

Collaboration & Teamwork :

Problem Solving & Decision Making :

Proactive Planning :

Ownership & Accountability :

Attention to Detail :

Competencies :

Client Implementation Expertise :

Cross-Functional Collaboration :

Time Management & Multitasking :

Project Management :

Negotiation & Diplomacy :

Customer Relationship Management :

Data-Driven Decision Making :

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health Benefits

Upward Health Core Values

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