Production Support Engineer (White Glove)

Our Hedge Fund client is looking to hire a Production Support Engineer to prove Level 2 / 3 support for the UAT and production environment for all Front Office and Middle Office applications across all asset classes and trading strategies, including platform environment management and software deployment for applications related to Pre-trade Risk and Analysis, Trading Execution, Post-Trade, and PnL. Working closely with a variety of other Technology teams, including Level 1 / 2 Trade Apps Support Analyst, Application Developers, QA Testers, Infrastructure, and Back Office teams. We face off and communicate daily with all Portfolio Managers, Execution Traders, and business teams.

Principal Responsibilities :

• Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and / or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders, primarily our execution services team regarding issue / resolution.
• Collaborate with other technical support engineers who may need assistance working on an issue; utilize his / her area of expertise to help others to quickly facilitate solutions for the customer.
• Build working relationships with trading groups, with a focus on execution services team. Work with global counterparts to provide seamless global coverage.
• Trading Infrastructure / Platform Status Communications - disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
• Uplift environment management tools to reduce risk and streamline efficiency of support team.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm's internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software / new version releases.
• Liaise with Dev and Infrastructure teams to coordinate and participate in software / new version releases.

Qualifications Required :