IT Helpdesk Associate

Position Title : IT Helpdesk Associate

Location : Richmond, VA

Benefits :

Salary Range : $46,000-$55,000

• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Professional development opportunities
• Life insurance, Short Term and Long Term Disability insurance

Position Summary :

IT Helpdesk Associate is responsible for being the first point of contact for HumanKind’s internal users seeking technical assistance and support. This position’s primary responsibility is to provide excellent customer service, diagnose technical issues, and resolve problems related to hardware, software, and network systems. The IT Helpdesk Associate’s expertise and responsiveness plays a vital role in ensuring smoot day-to-day operations and user satisfaction within HumanKind. Some travel to satellite locations required. Some evening hours.

Duties and Responsibilities :

Knowledge and Abilities :

Minimum Qualifications :

Why Join HumanKind :

HumanKind is a non-profit human services organization that has been serving children and families for more than 120 years. We offer programs and services that instill hope and equip people with the tools to build a strong foundation for life.

With an emphasis on inclusion, we help individuals and families who face any number of life’s challenges. Our programs cover everything from financial education to foster care, from early childhood resources to services for adults with developmental disabilities.

HumanKind’s unique workplace culture is what sets us apart and makes us a Best Place to Work. We recognize that this culture exists because of our values. We acknowledge that we are humans on this journey, and none of us have fully arrived, but we are committed to striving and aspiring toward living out our values each day.

We Value :

HumanKind embraces and values diversity. Our goal is to attract, develop, retain and promote a talented workforce in a culture where all employees contribute to their fullest potential.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Compensation details : 46000-55000 Yearly Salary

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