Mail & Document Operations Specialist (Onsite)

Job Description

Job Description

Aeroflow Healthcare – Mail & Document Operations Specialist

Aeroflow Health is changing the home medical equipment industry by building better systems for patients, partners, and employees. As part of our Revenue Cycle Management (RCM) team, you’ll play a key role in keeping our operations running smoothly by managing the flow of critical documentation across departments.

We’re seeking a Document Specialist who thrives on organization, accuracy, and process. This is an on-site position at our Asheville headquarters — ideal for someone who enjoys hands-on, structured work and being part of a high-energy, growing team.

This role is a fit for someone who takes pride in consistency, reliability, and supporting a mission-driven healthcare company.

The Opportunity

Within Aeroflow’s RCM division, the Document Specialist :

Manages all incoming and outgoing mail for the company, including opening, sorting, scanning, and routing to the correct teams (Billing, Audit, HR, Finance, etc.).

Organizes thousands of documents weekly , identifies patterns or escalations (e.g., payer recoups, audit correspondence), and flags trends for leadership.

Handles outgoing shipments and supplies , ensuring everything is processed within required timeframes.

Maintains digital records and tracking systems for accuracy and compliance.

Interfaces daily with team members across the organization — this role interacts with many departments, so a friendly, professional demeanor is key.

Spends most of the day on your feet , moving mail bins and managing deliveries, while also spending part of the day scanning and organizing electronic files.

Works collaboratively with leadership and remote teams to ensure all documentation supports Aeroflow’s compliance and financial accuracy.

Required Qualifications :

High School Diploma or GED

Some exposure to healthcare revenue cycle , insurance correspondence, audit, or compliance processes is helpful but not required — we’ll train the right person

Strong attention to detail and ability to identify inconsistencies or trends

Comfort with repetitive, process-driven work that requires consistency and precision

Reliable, trustworthy, and able to handle confidential information

Comfortable standing and moving throughout the day , lifting up to 50 lbs

Proficient with computers, scanning equipment, and Microsoft Office / Google Suite

Desired Qualifications :

• Familiarity with Insurance Correspondence
• Audit / Compliance experience
• Strong decision-making skills

The Right Fit :

We’re looking for someone who :

Enjoys routine, accuracy, and reliability over constant change

Takes pride in catching details others miss

Finds satisfaction in process improvement and organization

Values teamwork and serving as a dependable link between departments

Isn’t necessarily looking for fast advancement but wants stability, structure, and impact in their daily work

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements :

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.