Team Lead, Contracts Support - Commercial Payments

Team Lead, Contracts Support - Commercial Payments

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

Compensation Range

Annual Salary : $70,500.00 - $83,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to lead the contracts team and build relationships with Sales and Account Manager leadership as well as the other teams that support contract work.

Essential Functions

• Act as key point of contact to engage in projects, new products, or consolidation of contract roles on the team
• Responsible for identifying, designing, and implementing process improvements and new processes
• Improve and maintain procedures, lead pricing approval process, and design reporting
• Support sales and account management teams in a client facing manner to help support difficult conversations or concerns
• Key liaison with legal, compliance, and credit to continue to reduce contract turn around times
• Lead projects with technology teams to automate both contract signing as well as additional tools and resources the team requires
• Ensure team is meeting or exceeding identified Key Performance Indicators (KPI's) and Service Level Agreements (SLP's)
• Field escalated client issues
• Implement additional contracting processes and consolidation as defined and research complex service-related requests
• Clarify, improve and document team processes and procedures and continue to update on an ongoing basis
• Develop and provide various measurements and team value reporting
• Participate in product and workflow projects as a subject matter expert (SME)
• Help business leaders identify desired outcomes, develop technical improvements / tools and develop a prioritized roadmap and gain alignment across different business units
• Continually evaluating and improving processes
• Explain contractual paperwork to prospects & customers, supporting Sales & Account Management team members especially high value or complex paperwork
• Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
• Provide guidance to team members on departmental projects / issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

Education & Experience

Commerce Bank is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

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