Business Process Analyst

Be Here. Be Great.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Essential Job Functions and Responsibilities

• Participates in conducting assessments of existing business processes and interdependences with business polices, and procedures. Assists with developing new processes as required to meet business objectives.
• Utilizes data-driven analysis to assist in identifying inefficiencies, sub-optimal customer / user experience, bottlenecks, and areas for enhancement.
• Assists with aligning new business processes with existing ones to ensure scalability.
• Conducts testing of business process designs to assist with calibrating accuracy and efficiency.
• Collaborates with business stakeholders to assist with developing actionable improvement plans.
• Leverages system functionality to support business objectives.
• Assists with establishing key performance indicators to measure business process effectiveness. Tracks and reports on progress.
• Addresses any resistance to change and assists with coordinating change management including training / support during process transitions. Assists with facilitating the adoption of new business policies and processes across the organization.
• Performs other duties as assigned.

This job is non-exempt in Washington.

Job Requirements

Education : Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.

Experience : Generally, a minimum of 3 years of Business Process improvement experience. Prior Insurance experience preferred. Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.

Scope of Job / Qualifications : Develops proficiency in process mapping, data analysis, and project management. Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude. Works to assist with small projects or low to moderately complex projects. Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives. Requires a foundational understanding of the organization's business and technology operations. Foundational analytical skills with the ability to gather and analyze data to drive decision-making.

Business Unit : Specialty Equipment

Salary Range : $0.00 -$0.00

Benefits : Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave / adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.