Multifamily Implementation Specialist

Summary

As a Multifamily Implementation Specialist at Brivo, you will play a critical role in driving the successful deployment and integration of our solutions within our multifamily customer base. Your primary focus will be to ensure the smooth execution of complex implementation projects from start to finish. You will work closely with customers and internal teams to deliver customized solutions, optimize processes, and guarantee operational alignment with Brivo’s platform. This role requires exceptional project management skills, technical acumen, and the ability to drive customer satisfaction through effective solution deployment.

Responsibilities

Strategic Implementation Planning : Collaborate with cross-department leadership and Sales Managers to define and execute robust implementation strategies tailored to individual customer requirements, ensuring seamless alignment with business objectives.

Customer Onboarding & Training : Facilitate a structured onboarding process for new customers, ensuring comprehensive training on Brivo’s platform and guiding clients through each phase of the implementation to ensure successful adoption.

Technical Solution Integration : Work closely with customers’ technical teams to integrate Brivo solutions into existing infrastructure, ensuring compatibility and performance optimization while addressing technical challenges and providing expert guidance.

Process Optimization : Continuously evaluate and refine the implementation playbook to streamline workflows and enhance efficiency, ensuring that customer deployments are scalable and repeatable.

Cross-Functional Collaboration : Act as a liaison between customers, sales, product, and support teams to ensure all stakeholder requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and implementation processes.

Risk Management & Issue Resolution : Identify potential implementation risks early, proactively addressing challenges to avoid delays or disruptions. Serve as the escalation point for resolving complex technical or operational issues.

Customer Handover to Success Team : After successful implementation, ensure a smooth handoff to the Customer Success Team for ongoing support and engagement, providing detailed documentation and insights to ensure continued client satisfaction.

Qualifications

1+ years of experience in implementation management, preferably in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack.

Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines.

Solid understanding of technical infrastructure, cloud-based platforms, and system integration.

Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during and after the implementation phase.

Strong proficiency in using CRM and project management tools (Salesforce, Jira, Asana) to track project success, identify trends, and drive continuous improvements in the implementation process.

Outstanding verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Proven ability to build strong relationships with clients and internal teams.

Ability to work independently in a remote environment while also contributing effectively within cross-functional teams to drive project success.

Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence.

The base salary for this full-time role ranges from $50,000 - $60,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at brivo.com / about / careers.

About Us

Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at www.Brivo.com.

Brivo is an Equal Opportunity / Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.

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