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Member Resource Representative

Member Resource Representative

DawsonColumbus, OH, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Member Resource Coordinator

$20.00 per hour

Open-Ended Contract

Monday-Friday, 8 : 30am-4 : 30pm

Grandview, Ohio (onsite)

What you’ll be doing :

  • Call intake and fulfillment of Union member inquiries and requests
  • Answers phones and processes member inquiries and requests obtained through phone calls and emails
  • Determines which calls and inquiries should be forwarded and whom they should be forwarded to
  • Utilization of proprietary software to assist with requests
  • Ability to use copier
  • Assists other company staff with tasks as directed

Who we’re looking for :

  • Able to demonstrate a high degree of professionalism even with difficult member interactions
  • Able to demonstrate interest in the lives and struggles of Union members who contact the company for help
  • Able to not only learn but retain complex processes and instructions, including the ability to multitask
  • Someone empathetic and a good listener
  • Ability to work in a high-pressure environment
  • Proficient in Microsoft Word, Microsoft Outlook, and Microsoft Excel
  • Able to carry out assignments in a timely, competent manner
  • Experience with a multiple-line phone system helpful

    • #ZR

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