Dynamics 365 Customer Service Engineer

A company is looking for a Dynamics 365 Customer Service & Contact Center (AI Solutions) Customer Engineer.

Key Responsibilities

Deliver workshops and training on Dynamics 365 Customer Service and AI-driven case management

Lead architecture discussions and evaluate existing contact center setups

Implement AI and analytics solutions to enhance customer support operations

Required Qualifications

5+ years of experience implementing Dynamics 365 or CRM-based customer service solutions

Experience modernizing or integrating contact centers with Dynamics 365 or Azure Communication Services

Familiarity with Copilot and AI-based agent assist tooling

Proven track record of improving service delivery and customer satisfaction

Ability to translate service transformation goals into technical execution