Customer Quality Engineer

Job Description

Job Description

What’s most important to you?  A fast-paced, dynamic workplace with good teamwork?  Having autonomy to grow your career?  Or making a meaningful impact?

How about all of the above?  If you’re nodding, we are looking for you to join Team Rebo as a  Customer Quality Engineer!

A BIT ABOUT US

We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make!  We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design.  The opportunities to solve both practical customer needs and deliver enhanced features are endless.

Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being.  We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day.  We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!

HOW YOU’LL MAKE AN IMPACT

• Act as the voice of the customer for all quality-related issues for accessory lighting products.
• Manage and respond to customer complaints, returns, and warranty claims using industry-standard tools (e.g., 8D, 5-Why, Fishbone).
• Lead and coordinate containment, root cause analysis, and corrective actions for customer-reported issues.
• Interface with OEM and Tier 1 customers, attending quality reviews, audits, and on-site support when required.
• Maintain and update customer portals with documentation including PPAPs, control plans, and quality alerts.
• Track and analyze customer quality metrics (e.g., PPM, RMA, SCAR status) and develop action plans for improvement.
• Support APQP and PPAP activities for new product launches and engineering changes.
• Participate in internal audits, layered process audits, and customer audits.
• Collaborate with manufacturing, design, and supplier quality teams to ensure robust product quality from concept to production.
• Drive continuous improvement projects using Lean and Six Sigma methodologies.

YOUR KEY ATTRIBUTES

BE ON TEAM REBO, AND YOU’LL ENJOY

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer / Veterans / Disabled

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