Fraud Operations Specialist (m / f / d)

Fraud Operations Specialist

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack. Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 200+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we're looking for more talented and committed people to join us on our journey!

Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

As we expand across Europe and prepare for the US launch, we're building a new Fraud Operations Team and looking for a Fraud Operations Specialist to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a remote position for candidates based in the EEA and the UK regions, working a fixed daytime shift : Working Hours : 5 days per week, including weekdays and weekends on a rotating basis.

What You'll Do

Transaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

Data-Driven Insights

Cross-Team Collaboration

What You'll Bring

What We Offer