Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

**IN OFFICE POSITION ONLY**

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Patricia Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Explain & break down complex billing to customers.
• Multitask between answering phone & toggling between multiple systems daily.
• Responsible for completing all assigned tasks, emails & customer inquiries by end of each day.

QUALIFICATIONS:

• Active VA Property & Casualty License and willing to obtain VA Life/Health License
• Organizational skills and attention to detail.
• Customer service and communication skills.
• Deadline Motivation
• Previous experience in insurance or a related field preferred.

**IN OFFICE POSITION ONLY**