Quality Control Specialist

Quality Control Specialist

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Quality Control Specialist to join our VIP Department.

Responsibilities :

• Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone).
• Ensure compliance of communication with established standards and regulations.
• Prepare detailed reports on evaluations and identified issues.
• Provide constructive feedback to VIP Managers and Support teams.
• Participate in the development and updating of QA evaluation forms and procedures.
• Collaborate with training and operations teams to improve service processes.
• Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).