Investor Relations Associate
Alumni Ventures is one of the world's most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,300+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture dealstypically reserved for institutionsthrough our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, and Manchester, NH, we're rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.
About the Role
The Investor Relations Associate is responsible for resolving individual service requests from investors and prospects, ensuring an exceptional client experience across every touchpoint. This role plays a critical part in ensuring Alumni Ventures (AV) delivers best-in-class service to its investors and prospects. You will oversee and continuously improve the resolution of inbound requests during fundraising campaigns and throughout the year. Acting as a central link between the Community, Sales, and Investor Relations teams, you'll ensure high-quality support through AV's playbooks and ticketing systems. Success in this role will be measured by the speed, accuracy, and professionalism in resolving customer service requests, ultimately enhancing investor satisfaction and engagement. This is a full-time position based in our Manchester, NH, headquarters, reporting to the Director of Investor Relations under the general direction of AV's Co-Founder & Chief Community Officer. The position requires a background in customer service, project and team management, and a "builder" mentality.
What You'll Do
- Support AV's existing customers by ensuring timely, high-quality responses to all inquiries via email and phone
- Lead, train, and support the Community Relations team to deliver exceptional, white-glove service to investors and prospects
- Serve as a subject matter expert for AV's fundraising playbook, refining and operationalizing it to drive results
- Foster a collaborative, supportive culture aligned with AV's North Stars and leadership principles
- Collaborate across departments to enhance customer satisfaction and deliver a consistent, high-touch service experience
- Translate team, customer, and prospect feedback into actionable improvements for service, processes, and tools
- Track and analyze customer satisfaction metrics; implement initiatives to improve responsiveness, resolution times, and overall experience
- Maintain accurate data entry and ensure compliance with policies, SOPs, regulatory requirements, and SLA standards
- Identify and mitigate operational risks while optimizing processes for efficiency, scalability, and service quality
- Leverage technology, including AI and automation, to streamline workflows and enhance customer engagement
- Shape and communicate key marketing themes and messages
- Advise on new fund / product launches to maximize investor value
- Model AV's values and contribute positively to the company's culture
Who You Are
1 - 3+ years of professional experience, preferably in customer service and / or sales to high-net-worth individualsExperience engaging sophisticated audiences via email and phoneProficiency with HubSpot CRM or similar platformsStrong work ethic, professional demeanor, and relationship-building skillsActive listener and problem solver with the ability to make informed, timely decisionsDemonstrated experience improving processes and operational capabilitiesAbility to manage multiple priorities in a fast-paced environmentWorking knowledge of the venture capital asset class and industryNice To HaveStrong interest in entrepreneurship and venture capitalIntellectual curiosity and passion for continuous learningAbility to communicate big-picture objectives while executing multiple initiativesHands-on experience with Jira Service Management, JQL, NetSuite, or similar toolsComfortable leveraging technology, including AI and automation, to improve service deliveryProven ability to act on customer experience metrics to drive measurable improvementOur benefits include Medical, Dental, Vision, 401k match, HSA, FSA, Life Insurance, Pet Insurance, Flexible PTO, and Parental Leave as well as career development. All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Please review our Privacy Policy.